What Determines Satisfaction with Call Centers? The Case of UK Telecom
Author:
Affiliation:
1. Department of Economics, Management, Industrial Engineering, and Tourism, Aveiro University, Aveiro, Portugal
2. Department of Business and Economics, NECE-UBI, Universidade da Beira Interior, Covilhã, Portugal
Publisher
Informa UK Limited
Subject
Business, Management and Accounting (miscellaneous)
Link
https://www.tandfonline.com/doi/pdf/10.1080/15332969.2021.1994176
Reference49 articles.
1. Implications of minimum contract durations on customer retention
2. The effects of brand experiences on quality, satisfaction and loyalty: an empirical study in the telecommunications multiple-play service market
3. Service loyalty
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