Hospitableness: the new service metaphor? Developing an instrument for measuring hosting
Author:
Affiliation:
1. Compass Group UK & Ireland, Compass House, Chertsey, Surrey, United Kingdom
2. School of International Hospitality Management, Stenden University of Applied Sciences, Leeuwarden, The Netherlands
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/22243534.2014.11828307
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