Healthcare Professionals’ Emotional Labor and Management of Workplace Violence with Underserved Patients in the Safety Net Context
Author:
Affiliation:
1. Physician Partnership Program, Department of Patient Experience, Stanford Health Care
2. Department of Communication, University of California
3. School of Psychology, The University of Queensland
Funder
McCune Dissertation Fellowship Award
Publisher
Informa UK Limited
Subject
Communication,Health (social science)
Link
https://www.tandfonline.com/doi/pdf/10.1080/10410236.2023.2226307
Reference46 articles.
1. Emotional Labor in Service Roles: The Influence of Identity
2. Emotional Labor among Healthcare Professionals: The Effects are Undeniable
3. Burnout and Work Engagement: The JD–R Approach
4. Becze, E. (2018, June). Verbal abuse is still violence, joint commission says. Ons Voice. https://voice.ons.org/news-and-views/verbal-abuse-is-still-violence-joint-commission-says
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1. Exploring staff experiences and perceptions of patient‐perpetrated violence in hospital settings: A qualitative study;Journal of Clinical Nursing;2024-05-19
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