Online dispute resolution in mediating EHR disputes: a case study on the impact of emotional intelligence-Reference-Cited by-同舟云学术

Online dispute resolution in mediating EHR disputes: a case study on the impact of emotional intelligence

Published:2019-07-26 Issue:10 Volume:39 Page:1124-1139
ISSN:0144-929X
Container-title:Behaviour & Information Technology
language:en
Short-container-title:Behaviour & Information Technology

Author:

Bellucci Emilia¹^ORCID,Venkatraman Sitalakshmi²^ORCID,Stranieri Andrew³

Affiliation:

1. Department of Information Systems and Business Analytics, Deakin Business School, Deakin University, Geelong, Australia

2. Department of Information Technology, Melbourne Polytechnic, Prahran, Australia

3. School of Science, Engineering and Information Technology, Federation University, Ballarat, Australia

Funder

Deakin University and the University of Ballarat Collaboration Fund

Publisher

Informa UK Limited

Subject

Human-Computer Interaction,General Social Sciences,Arts and Humanities (miscellaneous),Developmental and Educational Psychology

Link

https://www.tandfonline.com/doi/pdf/10.1080/0144929X.2019.1645209

Reference93 articles.

1. Understanding patient complaints

2. Incorporating Fairness into Development of an Integrated Multi-agent Online Dispute Resolution Environment

3. AHA. 2018. “Expanding Electronic Patient Engagement.” American Hospital Association. Annual survey IT supplement Brief #1, March 2018. Accessed June 29, 2018. https://www.aha.org/system/files/2018-03/expanding-electronic-engagement.pdf.

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