The four Ps of patient experience: A new strategic framework informed by theory and practice
Author:
Affiliation:
1. NSF Center for Health Organization Transformation, Texas A&M University, College Station, TX, USA;
2. Center for Outcomes Research, Houston Methodist Research Institute, Houston, TX, USA
Funder
NSF Industry-University Cooperative Research Centers Program
Publisher
Informa UK Limited
Subject
Marketing,General Health Professions
Link
https://www.tandfonline.com/doi/pdf/10.1080/07359683.2018.1524598
Reference34 articles.
1. Understanding Service Convenience
2. Determinants of patient satisfaction in a large, municipal ED: The role of demographic variables, visit characteristics, and patient perceptions
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