Inside pandora’s box: a systematic review of the assessment of the perceived quality of chatbots for people with disabilities or special needs

Author:

Federici Stefano1ORCID,de Filippis Maria Laura1ORCID,Mele Maria Laura1ORCID,Borsci Simone234ORCID,Bracalenti Marco1ORCID,Gaudino Giancarlo5,Cocco Antonello5,Amendola Massimo5,Simonetti Emilio6

Affiliation:

1. Department of Philosophy, Social and Human Sciences and Education, University of Perugia, Perugia, Italy;

2. Department of Cognitive Psychology and Ergonomics, Faculty of BMS, University of Twente, Enschede, The Netherlands;

3. Department of Surgery and Cancer, Faculty of Medicine, NIHR London IVD, Imperial College, London, UK;

4. Design Research Group, School of Creative Arts, Hertfordshire University, Hatfield, UK;

5. DGTCSI-ISCTI – Directorate General for Management and Information and Communications Technology, Superior Institute of Communication and Information Technologies, Ministry of Economic Development, Rome, Italy;

6. Department of Public Service, Prime Minister’s Office, Rome, Italy

Publisher

Informa UK Limited

Subject

Speech and Hearing,Rehabilitation,Biomedical Engineering,Orthopedics and Sports Medicine,Physical Therapy, Sports Therapy and Rehabilitation

Reference44 articles.

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