Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic-Reference-Cited by-同舟云学术

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Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic

Published:2022-02-11 Issue:2 Volume:29 Page:104-124
ISSN:1068-6967
Container-title:Quality Management Journal
language:en
Short-container-title:Quality Management Journal

Author:

Ababneh Khaldoun I.¹^ORCID,Ponnaiyan Subramaniam¹^ORCID,ElMelegy Ahmed R.²^ORCID,Prybutok Victor³^ORCID

Affiliation:

1. School of Business Administration, American University in Dubai, Dubai, United Arab Emirates

2. College of Business Administration, Gulf University for Science and Technology, Hawally, Kuwait

3. G. Brint Ryan College of Business, University of North Texas College of Business, Denton, TX, USA

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/10686967.2022.2034491

Reference94 articles.

1. COVID-19: fear appeal favoring purchase behavior towards personal protective equipment

2. COVID-19 restrictions and consumers’ psychological reactance toward offline shopping freedom restoration

3. Structural equation modeling in practice: A review and recommended two-step approach.

4. Customer Satisfaction and Behavioral Intentions in Tourism: A Literature Review

5. Behavioural responses to customer satisfaction: an empirical study

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