Service innovation capability: a systematic literature review and research agenda-Reference-Cited by-同舟云学术

Service innovation capability: a systematic literature review and research agenda

Published:2023-09 Issue:15-16 Volume:43 Page:1197-1227
ISSN:0264-2069
Container-title:The Service Industries Journal
language:en
Short-container-title:The Service Industries Journal

Author:

Blommerde Tadhg¹^ORCID

Affiliation:

1. Newcastle Business School, Northumbria University, Newcastle upon Tyne, UK

Publisher

Informa UK Limited

Subject

Management of Technology and Innovation,Strategy and Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/02642069.2023.2249830

Reference74 articles.

1. Does service-sales ambidexterity matter in business-to-business service recovery? A perspective through salesforce control system

2. Ambidextrous Leadership and Service Recovery Performance Under B2B Selling Context: An Examination Through Service Innovation Capability

3. Improving the methodology for assessing quality and efficiency in the service sector;Akbarjonovna U. N.;International Journal of Trends in Business Administration,2022

4. Service quality in the sharing economy: A review and research agenda

5. Building dynamic service analytics capabilities for the digital marketplace

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1. Innovation capabilities and their dimensions: A systematic literature review;International Journal of Innovation Studies;2024-09

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3. Management innovation, digital capacity and enterprise innovation performance;Management Decision;2024-06-04

4. Social media usage for service innovation: a resilience perspective;The Service Industries Journal;2024-04