Service innovation in the hotel industry: culture, behavior, performance
Author:
Affiliation:
1. Faculty of Tourism, Eastern Mediterranean University, Gazimagusa, Turkey
Publisher
Informa UK Limited
Subject
Management of Technology and Innovation,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/02642069.2017.1420172
Reference122 articles.
1. Value proposition test-driving for service innovation: how frontline employees innovate value propositions
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