Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework-Reference-Cited by-同舟云学术

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Examining the antecedents and effects of hotel corporate reputation on customers’ loyalty and citizenship behavior: an integrated framework

Published:2022-01-31 Issue:5 Volume:31 Page:640-661
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

O’Connor Peter¹,Assaker Guy²³

Affiliation:

1. School of Management, University of South Australia Business School, City West Campus, Adelaide, SA, Australia

2. Research Centre for Tourism, Sustainability and Well-Being (CinTurs), University of Algarve, Faro, Portugal

3. Adnan Kassar School of Business, Lebanese American University (LAU), Byblos, Lebanon

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2022.2034560

Reference54 articles.

1. Investigating Moderating Role of Customer Participation in Customer-based Corporate Reputation and Customer Citizenship Behavior

2. The moderating influences on the relationship of corporate reputation with its antecedents and consequences: A meta-analytic review

3. Examining an integrated model of green image, perceived quality, satisfaction, trust, and loyalty in upscale hotels

Cited by 18 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The Manta mystique: Destination image and its effect on tourist citizenship behavior and willingness to sacrifice;Journal of Vacation Marketing;2024-08-25

2. Reputation or brand: The causes of asymmetric responses to hotel price promotions;International Journal of Hospitality Management;2024-07

3. Consumer Citizenship Behavior in Online/Offline Shopping Contexts: Differential Impact of Consumer Perceived Value and Perceived Corporate Social Responsibility;Sustainability;2024-04-02

4. Effects of hotels’ green practices on consumer citizenship behavior;International Journal of Hospitality Management;2024-04

5. Impact of self‐esteem and self‐gifting on masstige purchase intentions;International Journal of Consumer Studies;2024-02-03

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