Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification-Reference-Cited by-同舟云学术

Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

Published:2021-01-06 Issue:5 Volume:30 Page:529-548
ISSN:1936-8623
Container-title:Journal of Hospitality Marketing & Management
language:en
Short-container-title:Journal of Hospitality Marketing & Management

Author:

Yu Jongsik¹,Park Junghyun²,Hyun Sunghyup Sean³

Affiliation:

1. Division of Tourism and Hotel Management, , Cheongju University, Daesungro, Cheongwon-gu, Cheongju, Republic of Korea

2. College of Hospitality and Tourism Management, Sejong University, Gunja-Dong, Gwanjin-Gu, Seoul, Korea

3. School of Tourism, Hanyang University, Haengdang-dong, Seongdonggu, Seoul, Republic of Korea

Funder

National Research Foundation of Korea

Publisher

Informa UK Limited

Subject

Marketing,Tourism, Leisure and Hospitality Management,Management Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/19368623.2021.1867283

Reference65 articles.

1. The influence of self-esteem and role stress on job performance in hotel businesses

2. The history and epidemiology of Middle East respiratory syndrome corona virus

3. Relations of fit and organizational identification to employee-customer identification

4. How organizational and employee‐customer identification, and customer orientation affect job engagement

5. Effects of individual resources and team-member exchange on service quality

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