‘Lean first, then automate’: a framework for process improvement in pure service companies. A case study-Reference-Cited by-同舟云学术

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‘Lean first, then automate’: a framework for process improvement in pure service companies. A case study

Published:2012-01-04 Issue:7 Volume:23 Page:513-522
ISSN:0953-7287
Container-title:Production Planning & Control
language:en
Short-container-title:Production Planning & Control

Author:

Bortolotti Thomas¹,Romano Pietro²

Affiliation:

1. a Department of Business Administration , University of Bergamo , Bergamo, via dei Caniana , 2, 24127 Bergamo (BG) , Italy

2. b Department of Electrical , Managerial and Mechanical Engineering, University of Udine , via delle Scienze , 208, 33100 Udine , Italy

Publisher

Informa UK Limited

Subject

Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management,Computer Science Applications

Link

https://www.tandfonline.com/doi/pdf/10.1080/09537287.2011.640040

Reference39 articles.

1. Sequences in the implementation of lean production

2. Design of a rapid response and high efficiency service by lean production principles: Methodology and evaluation of variability of performance

3. “Lean” service: in defense of a production‐line approach

4. Business process re‐engineering: evocation, elucidation and exploration

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