Six-sigma for improving Top-Box Customer Satisfaction score for a banking call centre
Author:
Affiliation:
1. Lean Six Sigma Master Black Belt, Assistant Vice President, Barclays, India
2. Dept. of Business Management, Heriot-Watt University, Edinburgh, UK
Publisher
Informa UK Limited
Subject
Industrial and Manufacturing Engineering,Management Science and Operations Research,Strategy and Management,Computer Science Applications
Link
https://www.tandfonline.com/doi/pdf/10.1080/09537287.2015.1021879
Reference29 articles.
1. Total productive maintenance: literature review and directions
2. Six sigma in service organisations
3. Case study in Six Sigma methodology: manufacturing quality improvement and guidance for managers
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