Tourism crisis management: evidence from COVID-19-Reference-Cited by-同舟云学术

Tourism crisis management: evidence from COVID-19

Published:2021-03-21 Issue:19 Volume:24 Page:2671-2682
ISSN:1368-3500
Container-title:Current Issues in Tourism
language:en
Short-container-title:Current Issues in Tourism

Author:

Zhong Lina¹^ORCID,Sun Sunny²^ORCID,Law Rob³^ORCID,Li Xiaonan¹

Affiliation:

1. Institute for Big Data Research in Tourism, School of Tourism Sciences, Beijing International Studies University, Beijing, People’s Republic of China

2. College of Asia Pacific Studies, Ritsumeikan Asia Pacific University, Beppu, Oita, Japan

3. School of Hotel & Tourism Management, The Hong Kong Polytechnic University, Kowloon, Hong Kong SAR, People’s Republic of China

Funder

National Natural Science Foundation of China

Beijing Social Science Fund

National Committee of Peoples Republic of China

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management,Geography, Planning and Development

Link

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2021.1901866

Reference41 articles.

1. The impact of the Covid-19 pandemic on customer experience design: The hotel managers’ perspective

2. The role of business model innovation in the hospitality industry during the COVID-19 crisis

3. Assessing tourists' cognitive, emotional and behavioural reactions to an unethical destination incident

4. Reducing costs or increasing marketing: Strategic suggestions for tourism firms in crisis situations

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