Exploring the reasons behind guests’ disregard for service robots in the hospitality: conceptualising the role of physical engagement in human-robot interaction-Reference-Cited by-同舟云学术

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Exploring the reasons behind guests’ disregard for service robots in the hospitality: conceptualising the role of physical engagement in human-robot interaction

Published:2024-08-26 Issue: Volume: Page:1-16
ISSN:1368-3500
Container-title:Current Issues in Tourism
language:en
Short-container-title:Current Issues in Tourism

Author:

Zhao Zhenzhong¹,Xin Shuang²,Khoo Catheryn³,Yang Yang¹

Affiliation:

1. School of Tourism, Sichuan University, Chengdu, People’s Republic of China

2. School of Tourism and urban-rural planning, Zhejiang Gongshang University, Hangzhou, People’s Republic of China

3. Blue Mountains International Hotel Management School, Torrens University, Brisbane, Australia

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/13683500.2024.2393666

Reference49 articles.

1. Comment: Customer Engagement

2. Understanding travellers’ reactions to robotic services: a multiple case study approach of robotic hotels

3. UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORS

4. Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality

5. A silver lining in the COVID-19 cloud: examining customers’ value perceptions, willingness to use and pay more for robotic restaurants

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