Online Reputation Monitoring: An Exploratory Study on Italian Hotel Managers’ Practices
Author:
Affiliation:
1. Department of Management, Bologna University, Bologna, Italy
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/15256480.2016.1264903
Reference82 articles.
1. Online reviews as a feedback mechanism for hotel CRM systems
2. Online Review Contents and Their Impact on Three and Four-Star Hotel Reservations: Some Evidence in Italy
3. Web reputation and performance measurement systems in the hotel industry: An exploratory study in Italy
4. The perception of small and medium sized tourism accommodation providers on the impacts of the tour operators’ power in Eastern Mediterranean
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