Enhancing Competitiveness Through Guests’ Experiences: A Typology of Customer Experiences in Upscale Hotels
Author:
Affiliation:
1. Department of Ecotourism, Hotel, and Institution Management, Maseno University, Kisumu, Kenya
2. School of Business Economics, Mount Kenya University, Kigali, Rwanda
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/15256480.2017.1289137
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