Preventing Customer Churn in the Mobile Telecommunication Industry: Is Mobile Money Usage the Missing Link?
Author:
Affiliation:
1. Department of Marketing & Entrepreneurship, University of Ghana Business School, Accra, Ghana
Publisher
Informa UK Limited
Subject
Development,Geography, Planning and Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/15228916.2018.1440462
Reference65 articles.
1. Mobile Telephony, Financial Inclusion and Inclusive Growth
2. Attitudes and the Attitude-Behavior Relation: Reasoned and Automatic Processes
3. Trustworthiness in mHealth information services: An assessment of a hierarchical model with mediating and moderating effects using partial least squares (PLS)
4. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
5. Clarifying the Integration of Trust and TAM in E-Commerce Environments: Implications for Systems Design and Management
Cited by 11 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献
1. Determinants of Mobile Customer Relationship Management Adoption and Its Impact on Firm Performance in Kenya;Journal of African Business;2024-07
2. Клиентоцентричность как стратегия конкуренции финансовых посредников;2024-05-28
3. Açıklanabilir Yapay Zekaya Dayalı Müşteri Kaybı Analizi ve Elde Tutma Önerisi;Mühendislik Bilimleri ve Araştırmaları Dergisi;2024-04-30
4. Driving Business Performance through Customer Value Management Practice: A Case of Digital Tag Channel in an Emerging Mobile Market;Digital Business in Africa;2022
5. Integrating an information systems success model with perceived privacy, perceived security, and trust: the moderating role of Facebook addiction;Heliyon;2021-09
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
"同舟云学术"是以全球学者为主线,采集、加工和组织学术论文而形成的新型学术文献查询和分析系统,可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容,当前同舟云学术共收录了国内外主流学术期刊6万余种,收集的期刊论文及会议论文总量共计约1.5亿篇,并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询!咨询电话:010-8811{复制后删除}0370
www.globalauthorid.com
TOP
Copyright © 2019-2024 北京同舟云网络信息技术有限公司 京公网安备11010802033243号 京ICP备18003416号-3