A Theoretical Framework for Consumer E-Satisfaction and Site Stickiness: An Evaluation in the Context of Online Hotel Reservations
Author:
Publisher
Informa UK Limited
Subject
Computational Theory and Mathematics,Computer Science Applications,Information Systems
Link
http://www.tandfonline.com/doi/pdf/10.1080/10919392.2012.642242
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1. Using the End-User Computing Satisfaction (EUCS) Instrument to Measure Satisfaction with a Web Site
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