Why and How to Use Customer Opinions: A Quality-of-Life and Customer Satisfaction-Oriented Foundation for Performance-Based Decision-Making
Author:
Publisher
Informa UK Limited
Subject
Transportation
Link
http://www.tandfonline.com/doi/pdf/10.1080/01441647.2013.875078
Reference35 articles.
1. The Antecedents and Consequences of Customer Satisfaction for Firms
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