Assessing Attitude and Behavioral Intention toward Chatbots in an Insurance Setting: A Mixed Method Approach

Author:

de Andrés-Sánchez Jorge1ORCID,Gené-Albesa Jaume2ORCID

Affiliation:

1. Social and Business Research Laboratory, University Rovira i Virgili, Tarragona, Spain

2. Business Management Department, University Rovira i Virgili, Tarragona, Spain

Funder

Research Project of the Science and Technology Ministry “Sostenibilidad, digitalizacion e innovacion: nuevos retos en el derecho del seguro”

Publisher

Informa UK Limited

Subject

Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics

Cited by 5 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Future research recommendations for transforming higher education with generative AI;Computers and Education: Artificial Intelligence;2024-06

2. Not with the bot! The relevance of trust to explain the acceptance of chatbots by insurance customers;Humanities and Social Sciences Communications;2024-01-16

3. Evaluación de los robots conversacionales en la comunicación asegurado-asegurador en el mercado español con un modelo de aceptación tecnológica;Anales del Instituto de Actuarios Españoles;2023-12-14

4. Chatbots Lifecycle Support Platform;2023 IEEE 12th International Conference on Intelligent Data Acquisition and Advanced Computing Systems: Technology and Applications (IDAACS);2023-09-07

5. Explaining Policyholders’ Chatbot Acceptance with an Unified Technology Acceptance and Use of Technology-Based Model;Journal of Theoretical and Applied Electronic Commerce Research;2023-07-07

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