So much more than cheap labor! Volunteers engage in emotional labor
Author:
Affiliation:
1. Department of Family and Preventive Medicine, University of Utah, Salt Lake City, Utah, USA
2. Service Management Group, Kansas City, MO, USA
Publisher
Informa UK Limited
Subject
Sociology and Political Science,Social Psychology
Link
https://www.tandfonline.com/doi/pdf/10.1080/03623319.2021.1900671
Reference53 articles.
1. THE REVOLVING DOOR: A CLOSER LOOK AT MAJOR FACTORS IN VOLUNTEERS’ INTENTION TO QUIT
2. Emotional dissonance, burnout, and in-role performance among nurses and police officers.
3. The Relationship Between the Big Five Personality Factors and Burnout: A Study Among Volunteer Counselors
4. Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms
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