Measuring the dimensions of quality in service innovation: A dynamic capability and organisational competency perspective
Author:
Affiliation:
1. Faculty of industrial and systems engineering, Tarbiat Modares University, Tehran, Iran
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2020.1861933
Reference50 articles.
1. Dynamic Capability Building in Service Value Networks for Achieving Service Innovation
2. Project maturity in organisations
3. On micro-foundations of dynamic capabilities: A multi-level perspective based on CEO personality and knowledge-based capital
4. Constructing innovative service quality for department stores
5. Impact of service orientation at the business level
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