Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation-Reference-Cited by-同舟云学术

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Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation

Published:2023-11-14 Issue:1-2 Volume:35 Page:170-201
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Zang Luning¹,Liu Yuying²,Sun Xiaojing³,Wen Decheng²

Affiliation:

1. School of Management, Qufu Normal University, Rizhao, People’s Republic of China

2. School of Management, Shandong University, Jinan, People’s Republic of China

3. School of Political Science and Law, Qilu University of Technology, Jinan, People’s Republic of China

Funder

National Natural Science Foundation of China

National Office of Philosophy and Social Sciences

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2023.2277395

Reference147 articles.

1. I can’t always get what I want: low power, service customer (dis)engagement and wellbeing

2. Perceived injustice and brand love: the effectiveness of sympathetic vs empathetic responses to address consumer complaints of unjust specific service encounters

3. The Social Influence of Brand Community: Evidence from European Car Clubs

4. A Study of Arabic Social Media Users—Posting Behavior and Author’s Gender Prediction

5. What do consumers care about when purchasing experiential packaging?

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