The EFQM 2020 model. A theoretical and critical review
Author:
Affiliation:
1. School of Engineering of Porto (ISEP), INEGI – Institute of Science and Innovation in Mechanical and Industrial Engineering, Polytechnic of Porto, 4249-015, Porto, Portugal
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2021.1915121
Reference168 articles.
1. Seeking organisational excellence by using the information coming from the EFQM excellence model as starting point: application to a real case
2. International quality awards and excellence quality models around the world. A multidimensional analysis
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