What determines patient loyalty in health services? An analysis to assist service quality management-Reference-Cited by-同舟云学术

What determines patient loyalty in health services? An analysis to assist service quality management

Published:2021-08-09 Issue: Volume: Page:1-19
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Bezerra de Oliveira Lucas Ambrósio¹²^ORCID,Gonzaga de Albuquerque Andre Philippi¹^ORCID,de Carvalho Raíssa Corrêa¹^ORCID,de Medeiros Denise Dumke¹^ORCID

Affiliation:

1. Department at Universidade Federal de Pernambuco, UFPE, Brazil

2. the Universidade Federal Rural do Semi-Arido, UFERSA, Brazil

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2021.1960500

Reference67 articles.

1. Service quality, patient satisfaction and loyalty in the Bangladesh healthcare sector

2. Brand equity and the role of emergency medical care service quality of private cardiac institutes

3. Conceptualisation of patient satisfaction: a systematic narrative literature review

4. Determinants of patient satisfaction: a systematic review

5. Satisfaction and loyalty of banking customers: a gender approach

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