The moderating effect of competitive status on the relationship between customer satisfaction and retention
Author:
Affiliation:
1. Department of Business Administration, China University of Technology, Taipei City, Taiwan (ROC)
2. Department of Financial Management, National Defense University, Taipei City, Taiwan (ROC)
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2017.1333413
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