Pivotal Role of Call Centre Managers from an Outsourced Telecommunications Company: A Case in Gauteng, South Africa-Reference-Cited by-同舟云学术

Pivotal Role of Call Centre Managers from an Outsourced Telecommunications Company: A Case in Gauteng, South Africa

Published:2016-12 Issue:2 Volume:7 Page:197-207
ISSN:0976-691X
Container-title:Journal of Communication
language:en
Short-container-title:Journal of Communication

Author:

Antwerpen Sumei van¹

Affiliation:

1. Department of Operations Management, Faculty of Management Sciences, University of South Africa, PO Box 392, Pretoria, South Africa, 0003

Publisher

Kamla Raj Enterprises

Subject

General Medicine

Link

https://www.tandfonline.com/doi/pdf/10.1080/0976691X.2016.11884898

Reference13 articles.

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2. Badler H 2004.Quality Customer Care. South Africa: Wandsbeck Reach Publishers.

3. Balfour NM 2014.Burnout Amongst Call Centre Agents. MA Dissertation, Unpublished. Pretoria: University of South Africa.

4. Bateman T, Snell S 2014.Management: Leading and Collaborating in a Competitive World. 11thEdition. New York: McGraw-Hill Irwin.

5. Bryman A, Bell E 2014.Research Methodology: Business and Management Contexts. Oxford: Oxford Press.

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