Satisfaction in clinics and hospitals: Does context matter?-Reference-Cited by-同舟云学术

Satisfaction in clinics and hospitals: Does context matter?

Published:2021-08-27 Issue: Volume: Page:1-13
ISSN:1069-6679
Container-title:Journal of Marketing Theory and Practice
language:en
Short-container-title:Journal of Marketing Theory and Practice

Author:

James Kevin¹,Camp Kerri M.¹,Parker Janna²^ORCID,Hong JungHwa (Jenny)¹,Cao Joanne T.³^ORCID

Affiliation:

1. Soules College of Business, The University of Texas at Tyler, Tyler, Texas, USA

2. College of Business, James Madison University, Harrisonburg, Virginia, USA

3. School of Marketing, The University of Southern Mississippi, Hattiesburg, Mississippi, USA

Publisher

Informa UK Limited

Subject

Marketing

Link

https://www.tandfonline.com/doi/pdf/10.1080/10696679.2021.1945935

Reference57 articles.

1. Empathy Versus Pride: the Influence of Emotional Appeals Across Cultures

2. The Mediating Effect of Patient Satisfaction in the Patients' Perceptions of Healthcare Quality – Patient Trust Relationship

3. American Customer Satisfaction Index. (2019). ACSI finance, insurance, and healthcare report 2018–2019. https://www.theacsi.org/news-and-resources/customer-satisfaction-reports/reports-2019/acsi-finance-insurance-and-health-care-report-2018-2019

4. American Hospital Association. (2020). Fast facts on American hospitals, 2020. https://www.aha.org/statistics/fast-facts-us-hospitals#other

5. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden

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