The Portuguese stakeholders’ perspective on social investment and quality assessment in LTC

Abstract

AbstractThere has been quite a considerable amount of debate over the last decade about the importance of quality assessment in the field of LTC provision in Portugal, framed by the discourse on social investment. In a context of limited resources, care providers are pressured to demonstrate creation of value. Quality assessment becomes one of the paths to demonstrate worthiness. This, however, has not translated into standardised protocols of evaluation of impacts and quality in particular. The question has been asked why is that? In this article we contribute to answering this question by looking at the discourses of stakeholders on the topic of social investment and quality in LTC. Overall there is a discourse that acknowledges the importance of assessing investments and quality as a reliable proxy to measure return on investments, although there is a general difficulty in translating social investment and the quest for quality into specific examples and tools.