Forecasting the influence of customer-related micro-events on employees’ emotional, attitudinal and physiological responses
Author:
Affiliation:
1. Leadership Development Research Center, ESADE, Universitat Ramon Llull, Barcelona, Spain
2. Departmento de Psicología Social, Universitat de Barcelona, Barcelona, Spain
3. Instituto Universitário de Lisboa (ISCTE-IUL), UNIDE, Lisboa, Portugal
Funder
Fundação para a Ciência e a Tecnologia
Publisher
Informa UK Limited
Subject
Organizational Behavior and Human Resource Management,Applied Psychology
Link
https://www.tandfonline.com/doi/pdf/10.1080/1359432X.2017.1360286
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2. IT Road Warriors: Balancing Work-Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions
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