Enhancing client citizenship behavior in enterprise system service of China: the role of enterprise system benefits and guanxi
Author:
Affiliation:
1. School of Management, University of Science and Technology of China, Anhui, People’s Republic of China
Funder
the National Natural Science Foundation of China
Natural Science Foundation of Anhui Province
Publisher
Informa UK Limited
Subject
Computer Science Applications,Public Administration,Development
Link
https://www.tandfonline.com/doi/pdf/10.1080/02681102.2017.1315358
Reference85 articles.
1. Encounter-based antecedents of e-customer citizenship behaviors
2. Estimating Nonresponse Bias in Mail Surveys
3. The impact of perceived customer delight on the frontline employee
4. Investigating mediators between corporate reputation and customer citizenship behaviors
5. Guanxi-Building in the Workplace: A Dynamic Process Model of Working and Backdoor Guanxi
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