Application of customer satisfaction study to derive customer knowledge
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783360500528197
Reference42 articles.
1. Foundations of the American Customer Satisfaction Index
2. The Antecedents and Consequences of Customer Satisfaction for Firms
3. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
4. Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services
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