User Perceptions of Progressive Web App Features: An Analytical Approach and a Systematic Literature Review

Abstract

AbstractThis article presents an in-depth analysis of the usability of progressive web apps (PWAs) across different operating systems, based on a survey that had 226 responses. The study covers five different apps and two operating systems, providing a comprehensive understanding of user experiences and preferences. Key findings include the relative ease of installation across all apps and operating systems, with iOS users reporting lower levels of difficulty. The visibility of app icons on home screens was generally high, underscoring the importance of app accessibility and user engagement. However, there is room for improvement in certain areas. The dataset obtained from the responses also reveals a high level of user engagement and willingness to provide feedback, which is crucial for the continual improvement of apps. The insights gleaned from this survey are invaluable for developers seeking to optimise their PWAs, ensuring they meet user expectations and deliver a superior app experience.