Service Quality Dimensions in Designing Business Strategies in Urban Bus Transport—A Case for Kolkata
Author:
Publisher
Springer Singapore
Link
https://link.springer.com/content/pdf/10.1007/978-981-15-9956-9_39
Reference10 articles.
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3. Goodwin P (1993) Car ownership and public transport use: revisiting the interaction. Transportation 27(1):21–33
4. Lai W-T, Chen C-F (2010) Behavioral intentions of public transport passenger—the roles of service quality, perceived value, satisfaction and involvement. Transp Policy 18(2):42–56
5. Maitra B, Dandapat S, Chintakayala P (2015) Differences between the perceptions of captive and choice riders toward bus service attributes and the need for segmentation of bus services in Urban India. J Urban Plan Dev 141(2):04014018
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