The Mediating Role of Customer Experience Management in the Relationship Between E-Commerce and Supply Chain Management Practices-Reference-Cited by-同舟云学术

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The Mediating Role of Customer Experience Management in the Relationship Between E-Commerce and Supply Chain Management Practices

Published:2021-08-24 Issue: Volume: Page:283-310
ISSN:2367-3370
Container-title:Digital Transformation Technology
language:
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Author:

Youniss Dalia

Publisher

Springer Singapore

Link

https://link.springer.com/content/pdf/10.1007/978-981-16-2275-5_17

Reference47 articles.

1. Johnston R, Clark G (2008) Service operations management: improving service delivery. Pearson Publication, Harlow, England

2. Nambisan P, Watt JH (2011) Managing customer experiences in online product communities. J Bus Res 64(8):889–895

3. Smart A (2008) eBusiness and supply chain integration. J Enter Infor 21(3):227–246

4. Pires SRI (2009) Supply chain management. São Paulo, Atlas

5. Slack N, Chambers S, Johnston R (2010) Operations management. Prentice Hall, Upper Saddler River, NJ

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