Improving Service Quality of Wealth Management Bank for High-Net-Worth Customers During COVID-19: A Fuzzy-DEMATEL Approach

Author:

Lin Arthur J.,Chang Hai-Yen,Huang Sun-WengORCID,Tzeng Gwo-Hshiung

Publisher

Springer Science and Business Media LLC

Subject

Artificial Intelligence,Computational Theory and Mathematics,Theoretical Computer Science,Software

Reference69 articles.

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3. Li, Y. This was the fastest 30% sell-off ever, exceeding the pace of declines during the great depression. https://www.cnbc.com/2020/03/23/this-was-the-fastest-30percent-stock-market-decline-ever.html (2020). Accessed 8 Mar 2011

4. Baumöhl, E., Kočenda, E., Lyócsa, Š, Výrost, T.: Networks of volatility spillovers among stock markets. Phys. A 490, 1555–1574 (2018). https://doi.org/10.1016/j.physa2017.08.123

5. Gamba-Santamaria, S., Gomez-Gonzalez, J.E., Hurtado-Guarin, J.L., Melo-Velandia, L.F.: Volatility spillovers among global stock markets: Measuring total and directional effects. Empir Econ. 56(5), 1581–1599 (2017). https://doi.org/10.1007/s00181-017-1406-3

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