1. Garvin DG (1987) Competing on the eight dimensions of quality. Harvard Bus Rev 87(6):101–109
2. Gardiner JS, Montgomery DC (1987) Using statistical control charts for software quality control. Qual Reliab Eng Int 3(1):40–43
3. Maslow H (1940) The farther reaches of human nature. Viking, New York
4. J.D. Power and Associates (2003) Automobile market survey report. Automobile cyclopedia magazine (in Chinese), November 2003
5. Chen KS, Chen SC, Li RK (2002) Process quality analysis of products. Int J Adv Manuf Technol 19(8):623–628