Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance-Reference-Cited by-同舟云学术

Effects of healthcare quality management activities and sociotechnical systems on internal customer experience and organizational performance

Published:2022-01-21 Issue:1 Volume:16 Page:1-28
ISSN:1862-8516
Container-title:Service Business
language:en
Short-container-title:Serv Bus

Author:

Lee Sang M.,Lee DonHee^ORCID

Publisher

Springer Science and Business Media LLC

Subject

Strategy and Management,Business and International Management

Link

https://link.springer.com/content/pdf/10.1007/s11628-022-00478-9.pdf

Reference66 articles.

1. Ahire S, Golhar D, Waller M (1996) Development and validation of TQM implementation constructs. Decis Sci 27(1):23–56

2. Amabile T (1998) How to kill creativity. Harv Bus Rev 76(5):76–87

3. Anderson S, Smith J (2016) An empirical examination of the impact of tri-dyadic fit on the service experience. J Serv Manag 27(3):299–319

4. Barclay D, Higgins C, Thompson R (1995) The partial least squares (PLS) approach to causal modeling: personal computer adoption and use as an illustration. Technol Stud 2:285–309

5. Baxter G, Sommerville I (2010) Socio-technical systems: from design methods to systems engineering. Interact Comput 23(1):4–17

Cited by 18 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Role of human resource practices, leadership and intellectual capital in enhancing organisational performance: the mediating effect of organisational agility;Journal of Intellectual Capital;2024-06-28

2. SUSTAINABLE ORGANIZATIONAL PERFORMANCE IN HEALTHCARE: A LITERATURE REVIEW;Journal of Law and Sustainable Development;2024-06-21

3. How Internal Customer Relationship Management and Word of Mouth, Affect Customer Loyalty;ETIKONOMI;2024-04-11

4. Investigating the complex relationships between nurses’ work factors, Sharia-based nursing care, and patient satisfaction in an Islamic hospital: A PLS-SEM approach;Belitung Nursing Journal;2023-12-20

5. Prioritizing the Precursors of Patients’ Experience in Indian Corporate Hospitals: Application of hybrid RIDIT-GRA approach;Asia Pacific Journal of Health Management;2023-12-03