Publisher
Springer Fachmedien Wiesbaden
Reference132 articles.
1. Abu-ELSamen, A. A., Akroush, M. N., Al-Khawaldeh, F. M., Al-Shibly, M. S. (2011), Towards an Integrated Model of Customer Service Skills and Customer Loyalty: The Mediating Role of Customer Satisfaction, International Journal of Commerce and Management, 21, 4, 349–380.
2. AGOF (2015), mobile facts 2014-III, URL: http://www.agof.de/download/Downloads_Mobile_Facts/Downloads_Mobile_Facts_2014/Downloads_Mobile_Facts_2014_III/mf%202014-III%20AGOF_mobile_facts_2014-III.pdf?f97c52; letzter Abruf: 31.03. 2015.
3. Agyapong, G. K. (2011), The Effect of Service Quality on Customer Satisfaction in the Utility Industry: A Case of Vodafone (Ghana), International Journal of Business and Management, 6, 5, 203–210.
4. Ahn, J.-H., Han, S.-P., Lee, Y.-S. (2006), Customer Churn Analysis: Churn Determinants and Mediation Effects of Partial Defection in the Korean Mobile Telecommunications Service Industry, Telecommunications Policy, 30, 10–11, 552–568.
5. Akroush, M. N., Abu-ELSamen, A. A. (2012), An Empirical Investigation of the Mediating Role of Relationship Marketing Skills on the Relationship between Customer Satisfaction and Customer loyalty, International Journal of Marketing and Advertising, 7, 1, 1–30.