Swaying between qualitative information and customers’ expectation: an assessment of online shopping sites in India-Reference-Cited by-同舟云学术

Swaying between qualitative information and customers’ expectation: an assessment of online shopping sites in India

Published:2020-01-03 Issue:3 Volume:12 Page:789-795
ISSN:2511-2104
Container-title:International Journal of Information Technology
language:en
Short-container-title:Int. j. inf. tecnol.

Author:

Kesharwani Subodh,Sharma Nitika

Publisher

Springer Science and Business Media LLC

Subject

Electrical and Electronic Engineering,Applied Mathematics,Artificial Intelligence,Computational Theory and Mathematics,Computer Networks and Communications,Computer Science Applications,Information Systems

Link

http://link.springer.com/content/pdf/10.1007/s41870-019-00414-7.pdf

Reference37 articles.

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3. Arun T, Xavier MJ (2013) Determinants of customers’ online purchase intention: an empirical study in India. J Indian Bus Res 5(1):17–32

4. Bai B, Law R, Wen I (2008) The impact of website quality on customer satisfaction and purchase intentions: evidence from Chinese online visitors. Int J Hosp Manag 27(3):391–402

5. Barnes SJ, Vidgen RT (2002) An integrative approach to the assessment of e-commerce quality. J Electron Commer Res 3(3):114–127

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