AVS_FD_MVITS: an agile IT service design workflow for small data centers

Author:

Mora ManuelORCID,Adelakun Olayele,Reyes-Delgado Paola Yuritzy,Diaz Oswaldo

Publisher

Springer Science and Business Media LLC

Subject

Hardware and Architecture,Information Systems,Theoretical Computer Science,Software

Reference49 articles.

1. TSO (2012) ITIL Foundation: ITIL V11 Edition. The Stationary Office Ltd. [1]

2. SEI (2010) CMMI for Services, Version 1.3, CMU/SEI-2010-TR-034. Carnegie Mellon University

3. ISO/IEC (2005a) ISO/IEC 20000-1:2005 Information technology—service management—part 1: specification. International Organization for Standardization.

4. ISO/IEC (2005b) ISO/IEC 20000-1:2005 Information technology—service management—part 2: code of practice. International Organization for Standardization.

5. ISO/IEC (2010) ISO/IEC TR 20000-4:2010 Information technology—service management—part 4: process reference model. International Organization for Standardization.

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