The Effects of Pension Communication on Knowledge, Attitudes, and Behaviour: An Integrative Review of Evidence and Directions for Future Research

Abstract

AbstractStructural changes in multi-pillar systems require greater individual responsibility for retirement saving. Therefore, in recent years, the need for multi-pillar pension information systems has been increasingly discussed in many countries. These discussions have either culminated in the introduction of various digital pension overviews or a planned rollout in the next few years. We provide an integrative review of existing international research on the use of pension communication and its effects on the knowledge, attitudes and behaviour of individuals. Small positive changes have been found in terms of knowledge, attitudes, and retirement planning behaviour because of the information provided. The paper concludes with a discussion of emerging issues, new research directions, and practical implications of pension communication in ageing societies.