A conceptual model for acceptance of social CRM systems based on a scoping study

Author:

Askool Sanaa,Nakata Keiichi

Publisher

Springer Science and Business Media LLC

Subject

Artificial Intelligence,Human-Computer Interaction,Philosophy

Reference75 articles.

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3. Baran RJ, Galka RJ, Strunk DP (2008) Principles of customer relationship management. Thomson/South-Western, Mason

4. Barsky E, Purdon M (2006) Introducing web 2.0: social networking and social bookmarking for health librarians. J Can Heal Libr Assoc/Journal de l’Association des bibliothèques de la santé du Canada (JCHLA/JABSC) 27:65–67

5. Bitner MJ (1995) Building service relationships: it’s all about promises. J Acad Market Sci 23(4):246–251

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