‘The Discipline of Steel’: Technical Knowledge in the Coordinative Practices of Steelmaking

Abstract

AbstractThis is a study of the cooperative work of making steel in a contemporary steel plant. The study is, first of all, a study of the coordinative practices of a cooperative ensemble of operators controlling a time-critical transformation process, while spatially dispersed at different work stations across the plant, working under quite different and varying local constraints and requirements, with only rudimentary means of ongoing communication. Their individual and local contributions to the overall effort must be minutely synchronized to meet the strict temporal requirements of the operation as a whole. These challenges notwithstanding, the operators manage to act concertedly to produce quality steel and to do so routinely. The question is, how do they manage to do that? As the workers in the setting generally are not able to coordinate their cooperative effort discursively, it is analytically both feasible and necessary to foreground and identify the knowledge of metallurgy of steel and of the plant that enables them, as they go about their own local activities, to apprehend the problems and intentions of their colleagues as reflected in the changing state of the technical processes. The underlying thesis of the study is that in order to answer the general question of how workers engaged in cooperative work are able to heed the activities of their colleagues, and to do so routinely, we are well advised to ‘take the concept of practice seriously’.