Research on the Development of Customer Ontology

Author:

Changrui Yu,Yan Luo

Publisher

Springer Berlin Heidelberg

Reference5 articles.

1. Cooper, A.: Customer Knowledge Management, Pool Business and Marketing Strategy, pp.184-210 (March-April 1998)

2. Toh, K.T.K.: The realization of reference enterprise modeling architectures. International Journal of Computer Integrated Manufacturing 5, 403–417 (1999)

3. Gruber, T.: Ontolingua: A Translation Approach to Portable Ontology Specifications. Knowledge Acquisition 5(2), 199–220 (1993)

4. Lenat, G.: Building Large Knowledge-based System: Representation and Inference in the CYC Project. Addison-Wesley Press, Reading (1990)

5. Baader, F., McGuinness, D., Nardi, D., et al.: The Description Logic Handbook: Theory, Implementation and Applications. Cambridge University Press, Cambridge (2002)

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1. CURIE: Towards an Ontology and Enterprise Architecture of a CRM Conceptual Model;Business & Information Systems Engineering;2022-02-21

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