1. Australian Quality Council (2001) Australian business excellence framework, Australian Quality Council, Sydney
2. Blosch M, McDonald MP, Stevens S (2005) Delivering it`s contribution: the 2005 CIO agenda, Gartner EXP Premier Reports, Gartner
3. Breyfogle FW (ed) (2003) Implementing six sigma: smarter solutions using statistical methods, 2nd edn. Wiley, Hoboken, NJ
4. Briand LC, Wieczorek I (eds) (2002) Resource estimation in software engineering. Wiley, New York
5. Burlton R (2010) Delivering business strategy through process management. In: vom Brocke J, Rosemann M (eds) Handbook on business process management, vol 2. Springer, Heidelberg