Crafting strategies for sustainability: how travel agents should react in facing a disintermediation-Reference-Cited by-同舟云学术

Crafting strategies for sustainability: how travel agents should react in facing a disintermediation

Published:2012-11-28 Issue:3 Volume:13 Page:317-342
ISSN:1109-2858
Container-title:Operational Research
language:en
Short-container-title:Oper Res Int J

Author:

Almunawar Mohammad Nabil,Anshari Muhammad,Susanto Heru

Publisher

Springer Science and Business Media LLC

Subject

Management of Technology and Innovation,Computational Theory and Mathematics,Management Science and Operations Research,Statistics, Probability and Uncertainty,Strategy and Management,Modelling and Simulation,Numerical Analysis

Link

http://link.springer.com/content/pdf/10.1007/s12351-012-0129-7.pdf

Reference64 articles.

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3. Almunawar MN, Anshari M (2011) Improving customer service in healthcare with CRM 2.0. Global Science and Technology Forum (GTSF). Bus Rev 1(2):228–234 (arXiv:1204.3685v1)

4. Almunawar MN, Wint Z, Low KCP, Anshari M (2012) Customer’s expectation of e-health systems in Brunei. J Health Care Finance 38(4):36–49

5. Álvarez LS, Martín AMD, Casielles RV (2007) Relationship marketing and information and communication technologies: analysis of retail travel agencies. J Trav Res 45(4):453–463

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