Self-Assessments: Conducting an Excellence Maturity Assessment for an Organisation
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Publisher
Springer International Publishing
Link
http://link.springer.com/content/pdf/10.1007/978-3-319-70075-5_6
Reference32 articles.
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3. Bou-Llusar, J. C., Ana, B. E. T., Vicete, R. P., & Beltrain-Martin, I. (2009). An empirical assessment of the EFQM excellence model: Evaluation as a TQM framework relative to the MBNQA Model. Journal of Operations Management, 27(1), 1–22.
4. Dale, B. G. (1996). Benchmarking on total quality management adoption: A positioning model. Benchmarking for Quality Management & Technology, 3(1), 28–37.
5. Dahlgaard, J. J., Chen, C.-K., Jang, J. Y., Banegas, L. A., & Dahlgaard-Park, S. M. (2013). Business excellence models: Limitations, reflections and further development. Total Quality Management and Business Excellence, 24, 5–6.
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
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