Queue Mining – Predicting Delays in Service Processes

Author:

Senderovich Arik,Weidlich Matthias,Gal Avigdor,Mandelbaum Avishai

Publisher

Springer International Publishing

Reference25 articles.

1. van der Aalst, W.M.P., Weijters, T., Maruster, L.: Workflow mining: Discovering process models from event logs. IEEE Trans. Knowl. Data Eng. 16(9), 1128–1142 (2004)

2. Lecture Notes in Computer Science;W.M.P. Aalst van der,2000

3. van der Aalst, W.: Process Mining: Discovery, Conformance and Enhancement of Business Processes. Springer (2011)

4. van der Aalst, W.M., Schonenberg, M., Song, M.: Time prediction based on process mining. Information Systems 36(2), 450–475 (2011)

5. Hall, R.W.: Queueing Methods: For Services and Manufacturing. Prentice-Hall, Englewood Cliffs (1991)

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